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Pages: Customer service -- what do you do when [1]
Author Topic: Customer service -- what do you do when

Posts: 3

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2010-11-11 18-29-50

Customer service -- what do you do when you gave someone sufficient service, and then they turn around and bad mouth your rep? I'm in the service industry, and this one customer is accusing me of copying someone else's work, which this person has no business saying!! If anything, it's a compliment to me!! :) But, I don't appreciate her attack on my character and threatening to write nasty things about me on the internet. What would you do? ***I also have other customers who, when I offered additional free service, because I had to cancel/postpone a pre-scheduled meeting, declined. She said it was fine!!! She didn't need the extra services, etc. You can't please them all..... but you also don't want to deal with someone who is strong arming you....blackmailing you.....
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Posts: 27

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2010-11-15 9-52-05-

get the statement of people who endorse you to have to present to your boss
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Posts: 6

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2011-02-23 6-09-31-

I am the boss I also consult with clients. And, this woman was a client of mine.
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Posts: 34

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2011-03-03 14-30-07

then what possible repercussions could there be employed??
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Posts: 33

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2012-06-27 20-57-54

that disgruntled customer is blackmailing me saying that she will post all over the internet nasty things about me and accuse me of copyright infringement, which is totally not true. At the end, it'll be proven that she was lying. But, I also don't want my name to be dragged through the mud. what would you do? Pay her? She wants a refund for what she paid + she is insulting me, criticizing my biz practices, and my talent. She totally has offended me personally already. She really is a nasty piece of work.
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  • firpo

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    Posts: 49

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    2013-04-20 13-30-43

    then SUE HER RIGHT NOW for malice aforethought and get documents that she's doing this, even if you have to ILLEGALLY tape her saying it to threaten her with it
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  • zion

    Posts: 70

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    2015-11-17 3-39-01-

    Is that possible? to sue her? for that??? is that a legitimate cause for a lawsuit? Also, she has since moved out of her previous home. She is in the middle of a divorce. I don't know where she lives.
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